Technical Support Engineer

Requirements:

- Linux OS: Proven Knowledge & Practical experience with working with/managing Linux servers (installation, packages, network defs, firewall, etc)

- XML / SOAP: Proven Knowledge & Practical experience with Basic usage of XML/ SOAP messages.

- ISP support representative: Experience as support representative serving DSL/Cable Internet subscribers as a tier 2 help-desk member.

- Windows server : Acquaintance with Windows server ed. 20XX OS for configuring basic functionalities (IIS, telnet service, folder security etc.)

- Experience with IIS, Jboss, SQL Databaseses

- English language: Proven skills with read, write and verbal (Upper-Intermediate)

Personal:

- Team player: Ability to work as a team member sharing information with other members

- Willing to travel abroad: Travel to customers abroad for on site work

- After office hours: Willing to work after office hours for handling customer crisis related alerts

- Responsible, punctual, methodical, customer oriented

Will be a plus:

- Technical background (experience in ISP, telecom, hosting etc)

- SQL syntax: Basic operations with simple sql statements for Mysql / Oracle

- Database administration and maintenance of Oracle / Mysql server

- Software integration: Working in a multiple software components environment where there is data interconnectivity between the different components

- Understanding and experience with Clickhouse database

- Analytical skills / reading / understanding logs (IIS, Jboss, Database)

We offer:

- Become a part of growing product company

- Professional growth

- Competitive compensation

- Comfortable office, no open spaces ("Zakhysnykiv Ukrainy" subway station)

- Friendly, cooperative team

Responsibilities:

- Provide technical support and assistance to the customers.

- Work in touch with Developers / QA team on the reported issues.

- Handle SW platform upgrades.