Customer Support Manager (with English)

FAVBET — is an Entertainment Tech company founded in 1999. We develop services for betting and games, sponsor and develop sport.

We have been making the game spectacular more than 24 years. FAVBET — is a team, where everyone makes sport brighter and gaming experience more unique.

FAVBET — supports both professional athletes and amateurs, sponsors Premier League teams and regional championship. It’s a responsible company, which stands for betting and game culture. We also invest in the struggle against addiction, help to overcome crisis situations, and ensure that players comply with age restrictions.

We are looking for an online chat Customer Support Manager who will join us in developing and providing high-quality support to our customers. You will interact with English-speaking customers (online chats), handling incoming requests and dealing with any concerns they may have.

Responsibilities:

• Receiving incoming chats from customers and advising on the site;
• Creating a friendly environment when dealing with clients;
• Communicating with clients following a customer-oriented approach in resolving issues and ensuring their satisfaction;
• Interacting with other departments of the company to resolve the issues;
• Internal documents translation;
• Working from our office (near Pochaina metro station).

Requirements:

• Fluent Ukrainian and Upper-Intermediate or Advanced English;
• Age from 21 (provided by the gambling legislation);
• You are finding yourself in the field of customer support service;
• You are positive, attentive, and easy-going;
• You are a fast learner and can multitask.

We offer:

• Competitive salary that depends on KPI;
• Shift schedule — 12 hours, 2/2, 5 night shifts per month (but we are always flexible for your needs still);
• Official employment;
• Individual professional development plan;
• 24 days of paid vacation and 10 sick leaves;
• Health insurance or gym membership;
• Free corporate English courses;
• Comfortable office (near the Pochaina metro station) with a lot of snacks, and coffee;
• A cool team of creative and interesting people.

Join Favbet team and light up the game with us!