Service Desk Support Technician

Quipu is an IT consultancy and software development company which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.

Headquartered in Frankfurt, Germany, Quipu currently operates from 8 regional offices around the world - in El Salvador, Ecuador, Ghana, North Macedonia, Kosovo, Ukraine, Russia and Romania - enabling us to promptly address the needs of a global customer base.  

We are looking for a motivated, adaptable and flexible professional, who will join our global team at the earliest possible date, in the Quipu regional office Kiev.

Main tasks and responsibilities:

- Processing and fulfilment of service requests

- Ensuring the availability and performance of IT systems

- Planning, installation, configuration and testing of new IT systems

- Installation, setup, configuration and operational support of workstations and VoIP telephony services for colleagues and clients, introducing them to relevant systems and services

- Troubleshooting and problem solving of both hardware and application issues by phone, via remote access or on-site

- First and second level customer support and cooperation with external service providers

- Ticket management and escalation to / collaboration with third level support

Requirements & attributes:

- Open and friendly personality with an ability to interact with people on different hierarchal and technical levels

- Flexible, prepared to face new situations and to adapt to new environments

- Well-organised person who can multitask, work independently or as part of a team and has the ability to prioritise work under pressure

- Sufficient English language skills, both spoken and written to be able to communicate with the team and users

- Experience working within Active Directory, O365, OS Windows

- Knowledge of ITIL processes and working with a ticket management solution is preferable 

- A degree in an IT-related field is preferable

Our offer:

- A substantial degree of flexibility, allowing for an autonomous approach to performing duties

- Challenging and varied work

- Flat management structure

- Long-term prospects with plenty of opportunities for professional development and growth

- Excellent team-oriented and international working environment