German Customer Support Representative

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses. 

We are growing and have an open position for a German Customer Support Specialist. 

Skills and Qualifications:

- Excellent written skills in German and English (German - Advanced/ Upper-Intermediate, English -Upper-Intermediate)
- Experience in the Client support area will be a plus
- Basic technical background (strong experience in using apps)
- Proactive approach, empathetic individuals, problem-solving skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively

Responsibilities:

- Providing Customer Support for the website users
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels (chat/emails)
- Acknowledging and resolving customer complaints.
- Knowing client's product inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.

We Offer:

- Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
- Competitive compensation linked to UAH/USD rate;
- Medical and Life insurance after the trial period;
- English classes with a native speaker;
- Schedule 8:00 - 02:00 Kyiv Time, 8-hours schedule in this gap; 5/2
- Corporate training and parties.

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted.

Please send your CV in English indicating your salary expectations.

If you have the qualifications needed and ready to maintain the required duties daily, please apply!

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