Customer Service Manager (Sales department)

PUMA is one of the world's leading sports brands, designing, developing, selling and marketing footwear, apparel and accessories. For over 65 years, PUMA has been producing the most innovative products for the fastest athletes on the planet. PUMA offers performance and sport-inspired lifestyle products in categories such as Football, Running and Training, Golf, and Motorsports. PUMA distributes its products in more than 120 countries and employs more than 13,000 people worldwide and is headquartered in Herzogenaurach/Germany.

We are looking for a talented candidate and team player to join our Sales Team in Kyiv.

YOUR MISSION:

Customers Service Manager is responsible to fulfill Customers service procedures, standards and KPIs execution in alignment with Sales strategy.

• Operation in SAP including issues like: orders and deliveries creation, assigning prices and discounts, control of the open orders, reporting; returns, shortages, surpluses
• Running the delivery process
• Tracking deliveries and updating delivery plan. Providing the clients with all the necessary shipping info like specifications and other documents
• Provide best possible customer support to the most valuable partners
• Interaction with other company offices around the world on international projects

YOUR TALENTS:

• Advanced user of SAP and MS Office - is mandatory
• Good command of English (Intermediate and above)
• Experience on similar position 2+ years
• Analytical, technical, coordination and communication skills
• Task focusing, responsibility, attention to details, initiative, flexible, eager to learn, joyful and confident
• Pro-active attitude, drive for result personality, team player

YOUR BENEFITS:

• Competitive compensation and bonus package
• Discount on products
• Medical Insurance and life insurance
• Training and development
• Modern and international environment
• Informal company culture

Join the PUMA Team!