Technical Support Specialist

Требования: 

- 2+ years of experience customer service in a help desk, service desk, technical support

- Experience providing remote support for client, server, and web-based applications

- Ability to maintain a high level of confidentiality

- Upper-Intermediate level of Spoken and written English is a must

- Excellent written and verbal communication skills

- Ability to manage multiple tasks simultaneously while maintaining strict attention to detail

- Flexibility to occasional shifts, including night ones (up to 8 per month)

Будет плюсом:

- Experience in CRM

- Excellent problem investigation and solving skills

- Stress resistant

- Responsible, initiative, self-organized, eager to learn

- Diploma, certificates or other IT designations

Обязанности: 

- Daily supporting internal customers all over the world, handling complaints

- Providing appropriate solutions and alternatives within the time limits

- Providing prompt and accurate feedback to customers

- Collaborating with other teams in order to drive continuous improvement of internal and external processes

- Redirecting problems to an appropriate resource

- Stay current with system information, changes, and updates

Мы предлагаем:

- Lots of interesting challenges that will require your technical, analytical and communication skills

- Work in a unique professional, friendly and supportive environment

- Variety of knowledge sharing, training and self-development opportunities

- State of the art, cool, centrally located offices with warm atmosphere which creates good working conditions