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Customer Support Team Lead

SupportYourApp
4 года назад
05 сентября 2019
Киев

With the growth of a global payments & technology services project we are looking for a Customer Support Team Lead with a solid technical background and proven records of team management experience to take charge of a fast-growing team, and proactively manage all the processes for the best customer experience, which includes and is not limited to 

 

  • knowing the market of global payments & technology, banking, concierge services; 
  • making quick decisions on the best possible solutions and ensure communication throughout all the departments. 

 

Ideally you possess a go-getter mindset, an experience of building and leading support teams, you are able to see the high level picture, and you're not afraid of decision-making and bringing in fresh ideas. Sounds like a challenge on par to your skills and experience?

 

Must-have:

  • min 1 year experience as Customer Support/Tech Team Lead
  • strong command of English (B2+)
  • excellent Ukrainian and Russian (both written and spoken)
  • experience in Quality assessment
  • stress-resistance
  • strong leadership skills
  • strong communication & negotiation skills 
  • able to learn a tech product quickly and implement the best customer support strategies for customer success

 

Will be a great plus:

  • experience in effective & fast communication across company departments and with top-management

 

What You'll Do:

  • manage a Support Team 
  • optimize all support processes 
  • be in touch with all departments to ensure customer success 

And many more :)

 

We offer you:

  • Business hours
  • State-of-the-art offices (feel it! https://jobs.dou.ua/companies/supportyourapp/photos/). It is considered to be the best workspace in June 2019, according to "The Village".
  • Compensation in USD (Financial and professional growth)
  • Paid intensive training and trial period
  • Great management with no bureaucracy
  • Good bonuses for referring friends (referral program)
  • SupportYourApp Medical Policy
  • Coffee, tea, candy, season fruit, and vegetables
  • Various sports events and team-building
  • Partial compensation for SportLife membership
  • Corporate Library
  • Occasional business trips

 

Who are we?

SupportYourApp is a leading customer support outsourcing company. We work with 25 countries and provide BPO solutions to IT companies in 18 languages. There are amazing startups as well as leaders of IT industry among our clients. Grab your chance to join them, and send us your CV in English pointing out your outstanding skills!

 

Visit our website: www.supportyourapp.com

 

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