BS HelpDesk Specialist (Italian language)

About Us:

SoftServe Business Systems is a division of SoftServe corporation and our primary goal is creation of innovation technologies for increasing efficiency of sales and other business processes of our customers, helping them not only to stay in-step with the times, but sometimes to be ahead of it.

The company's competences include a number of fields - from Cloud, Security and UX Design to Big Analytics and Internet of Things. We are the company focused on production and maintenance of software, innovations and services for FMCG market. Our main customers - companies as Mars, Unilever, InBev, Borjomi and others - are large commercial and industrial enterprises, which develop their business in Eastern Europe and Middle Asia.

We are looking for someone who will share our company values such as mutual responsibility, humanity, mastery, ideas, improvement and will become a reliable partner for our team.

Requirements:

• Bachelor's degree
• Fluent Ukrainian and Italian
• Active skills using MS Office
• Excellent verbal and written communication skills
• Good in e-mail correspondence and phone etiquette
• Stress-resistance, and ability to handle large amount of requests
• Strong problem solving and research skills
• Advanced troubleshooting and multitasking skills
• Ability to work in team
• Ability to stay cool-headed in tough situations
• Personal skills: motivated, quick learner, organized and responsible

Responsibilities:

• Incident recording, classification, initial diagnosis
• Resolution or escalation of requests to responsible parties (SalesWorks System)
• Monitoring the status and progress toward resolution of all open incidents
• Creating an authorization keys
• Keeping affected users informed about the progress
• Participation in project work (collecting information on projects, preparing documentation, writing instructions, template responses, etc.).

As a Plus: 

• Working knowledge of software development process
• Knowledge of the systems used for requests monitoring
• Knowledge of FMCG market
• Previous experience in customer support