Implementation Manager

DESCRIPTION

CommPeak is a leading vendor of the full-suite cloud-based innovative operational communication solution, including VoIP and Cloud PBX, prognostic Dialer, SMS Service, and local DID Numbers, also available on a modular basis. CommPeak is committed to providing superior quality, global coverage, robust security and reliability, and deep telecommunications expertise.

POSITION TITLE: Implementation Manager

As an implementation manager at CommPeak you will be responsible for leading integration and implementation process E2E. Assisting our customers in their onboarding process to our platform, ensuring a flawless customer experience, you will be troubleshooting critical issues, and working closely with R&D and customer success teams. 

RESPONSIBILITIES

•  Work closely with external clients to gather detailed requirements while composing a detailed business case, and defining product requirements.
• Be the technical point of contact inside the company for all product related parties.
• Manage customer onboarding and training.
• Manage project deliverables and milestones.
• Assume overall responsibility on meeting project goals within the allotted schedule.
• Anticipate and remove obstacles that slow down or prevent project teams from delivering on project goals.
• Support clients with on-boarding plans for technical resources; including operations, admin and troubleshooting roles.
• ?Provide guidance on training, coaching and mentoring of client’s technical team.
• Report directly to the product team and all stakeholders on project status and convey client feedback.
• Generate new ideas, find creative solutions and cope in a rapidly changing field.
• Set up and fully configure new client accounts.
• This position requires on-call duty

REQUIREMENTS

• At least 1 year  experience in a similar role (project manager/implementer/CS).
• Ability to understand tech concepts quickly 
• Great analytical skills
• working as technical support or integration manager -Huge advantage
• Hands-on experience in software development or web technologies - An advantage.
• QA background- An advantage.
• Call center/sales operation experience - An advantage.
• Fluent English - a MUST. Other languages- Big advantage 
• Strong communication and interpersonal skills with demonstrated ability to effectively communicate and influence at all levels of an organization.
• Ability to effectively lead efforts to manage complex customer requests and escalations within a cross-functional team.
• Well organized, with outstanding attention to details.
• Ability to prioritize, multi-task and perform effectively under pressure.

BENEFITS

• Great career growth opportunity to develop within the Company
• Learning culture- We invest greatly in learning and developing professional and personal skills
• Working in truly international team on truly international and multi-regional projects
•  Private health insurance

WHY JOIN COMMPEAK

Why Join CommPeak

CommPeak is a leading, global high-tech communication company, delivering superior quality solutions to call centers worldwide. With our rich telecommunications expertise, we leverage in-house innovative automated tools and applications that promote effective, personalized communication. 

This is a unique opportunity to gain experience and grow your career in the high-tech communications sector, all while collaborating with a phenomenal, creative, and hardworking team eager to make an impact on the industry. 

CommPeak is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) regardless of race, religion, sexual orientation, physical disability or any other status protected by federal, state and local laws.

Check us out at:

www.commpeak.com