Customer Support Specialist (9PM — 6AM, Sunday-Thursday) from home

Ascendix is constantly striving to grow and evolve our own products and services teams to be increasingly cloud service and platform focused, concentrating on Azure, Amazon, and SalesForce as platform providers. We are looking for the right people who can help our company and our clients utilize the latest cloud computing technologies to address current business challenges.

We are currently seeking team members to work from home, 40 hours weekly 3rd shift (9 PM- 6 AM, Sunday - Thursday) with a non-flexible schedule.

Role description:

• We are looking for great talent to join our Concierge Team in Kharkiv;
• Our Clients look for a personalized, ultra-responsive experience when using our services;
• Our Concierge Team serves as an expert by providing proactive and reactive supporting services for the usage of our applications;
• Concierge Team is available as a subject matter expert on the functionality, triages and coordinates resolution to issues arising out of the usage of our applications;

Responsibilities:

• Provide excellent and high-quality service to Clients via phone and email;
• Act as Ascendix research team;
• Create the end-user version of release notes;
• Create presentations, write letters, escalate non-resolvable issues;
• Create and maintain a customer-facing wiki on our software;
• Write end-user documentation;
• Write blogs and newsletters on usage tips;
• Help maintain our internal wiki;

Requirements:

• Excellent English verbal and written communication skills (minimum accepted level is Upper-Intermediate);
• Outstanding customer satisfaction and follow-through skills, combined with polite, friendly and knowledgeable phone demeanor;
• Computer literacy and internet savvy;
• Ability to work strict hours and cope with routine tasks;
• Ability to learn and work independently, as well as in a team environment;
• Detail-oriented with a focus on quality and accuracy, able to multitask, have a strong sense of urgency and commitment to excellence;
• Highly adaptable, self-motivated and self-disciplined;
• Ability to actively drive problems to resolution;
• Self-starter with the ability to execute quickly.

Would be a plus:

• 1+ years related customer service experience;
• German - Upper-Intermediate (B2) level.

Ascendix offers you:

• Convenient parking near the office building;
• Insurance policy.
• Paid time off - 20 working days; paid sick days - 5 working days;
• Friendly and calm atmosphere in the company;
• Flexible work schedule.

Career and professional growth:

• Individual development plan;
• Technical leads and mentors;
• Open management and well-established processes;
• Regular performance reviews;
• Free access to the company accounts on educational platforms (Udemy, Pluralsight);
• Variety of training opportunities and knowledge sharing;
• English classes compensation according to company policy.

Fun and Sports:

• Compensation for sports, own football team, yoga sessions in the office;
• Corporate events, team-buildings and awesome parties;
• Anniversary and Birthday presents.