Customer Success Manager (Nights Shifts)

Love to dine out and passionate about the restaurant industry? You're willing to roll up your sleeves and do whatever it takes to make our clients happy. Think this is you?

Customer Success Manager is responsible for taking restaurants from signing a contract with Allset to being a happy, active partner on the platform. In this role, you'll manage restaurant accounts during restaurant life circle.

What You'll Do:

• Restaurant Onboarding 

• Become an expert on your accounts. Develop strong relationships with assigned accounts by fostering, recommending, creating and consistently delivering best service

• Lead day-to-day management of assigned accounts, as well as overall account operations, including monitoring daily orders; quickly and efficiently resolving client issues.

• Strong ability to lead, applying learnings on accounts' priorities and objectives through creative thinking and strategic problem solving

• Cross-collaboration management: work collaboratively with Sales and Support teams to provide outstanding client experiences

• Revenue management: proactively present clients with opportunities/ideas that will generate incremental income

Qualifications:

• Excellent written and verbal communication is must (you will be on the phone all the time with the clients)

• 3+ years of account management, or sales experience. Experience of working at startups is a plus

• Experience with Salesforce, Pipedrive, Intercom with the ability to quickly learn new software

• Excel proficiency and data intuition

• Enjoy working closely with customers and building long-lasting relationships

• Outstanding, positive attitude

• Strong problem-solving skills 

Work schedule: Monday - Friday, from 4 pm-1 am or 3 to 12 am (Saturday&Sunday off days) 

Nice to have: 

• IELTS Certificate (International English Language Testing System) 7.5 or higher

• Start-up experience a plus

We offer: 

• Great office in the heart of Kyiv

• Working in the successful US startup backed by top investors

• Stock Option Plan

• Sport compensation

• Paid lunches at restaurants

• Salary review

• Career growth opportunities

Allset (www.allsetnow.com) is the leading platform for restaurant reservations & preordering available at 2,000+ restaurants in 12 major cities across the US. The company is headquartered in San Francisco and was founded by a team of technology experts and forward thinkers with a focus on improving the restaurant dining experience. Currently available in NYC, LA, SF, Chicago, Houston, Boston, Seattle, Austin, San Jose, Las Vegas, and coming to more cities soon. Find out what Forbes, TechCrunch, Business Insider, and more have been writing about Allset.