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Опубликовано 2 дня назад

Customer Support Representative (fluent German & English)

SupportYourApp

verifiedпроверено

branchIT - разработка ПО

logo

cityКиев

sitehttp://supportyourapp.com/

  • полная занятость
  • английский
  • немецкий

Особенности вакансии

Уровень

Middle/Специалист

Вид занятости

Полная занятость

Знание языка

Английский язык

Немецкий язык

Система автоматизации

CRM

Interested in Software, Hardware, and SaaS products?

 

Join our SupportYourApp team as a Customer Support Specialist and provide high-level quality support for famous IT-companies from all over the world.

 

All you need is:

 

  • Advanced German
  • Upper-intermediate English 
  • Analytical & Research Skills
  • Customer-oriented and responsible attitude

 

Will be a great plus:

 

  • Experience with CRM systems
  • Technical background
  • Experience with native speakers
  • International exchange programs participation
  • Customer service skills and experience

 

What You'll Be Doing:

 

  • Resolving basic to complex support issues for customer inquiries received via omnichannel support (emails, live chat, and calls)
  • Becoming a product expert and providing documentation updates to our knowledge base
  • Ensuring customers' satisfaction
  • Communicating with developers from various IT-companies;

 

We offer you:

 

  • Flexible schedule
  • Competitive compensation in USD (Financial and professional growth)
  • Paid intensive training and trial period
  • Great management with no bureaucracy
  • Good bonuses for referring friends (referral program)
  • SupportYourApp Medical Policy
  • Coffee, tea, candy, season fruit, and vegetables
  • Various sports events and teambuilding
  • Partial compensation for SportLife membership
  • Classy office, that is the best workspace in June 2019, according to «The Village». (feel it yourself: https://bit.ly/2S6ECtr)
  • Corporate Library
  • Occasional business trips

 

Who are we?

 

We are SupportYourApp, leading customer support outsourcing company. We work with 25 countries and provide BPO solutions to IT companies in 18 languages. There are amazing startups as well as leaders of the IT industry among our clients.

Grab your chance to join them, and send us your CV in English pointing out your outstanding skills 

Visit our website: www.supportyourapp.com 

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