Customer Support Specialist (fintech project)
Helpware is a global company providing outsourcing back-office services with offices in the USA, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!
We are growing and have an open position of Customer Support Specialist for Swiss crypto-wealth management platform.
- Provide customer support;
- Build out macros in Zendesk;
- Identify areas to automate tasks and improve processes;
- Provide quality assurance for the rest of the team;
- Maintain a high CSAT score;
- Escalate any feature requests to the Client's team;
- Provide various administrative services on an as-needed basis.
Skills and Qualifications:
- Advanced/Fluent English;
- Experience as Customer Support Agent in cryptocurrency/finance area;
- Experience with ZenDesk.
- Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
- Competitive compensation linked to UAH/USD rate;
- Medical and Life insurance;
- English classes with the native speaker;
- Business hours: from 12 pm to 9 pm;
- Corporate training and parties.