Customer Support Specialist (fintech project)

Helpware is a global company providing outsourcing back-office services with offices in the USA, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!

We are growing and have an open position of Customer Support Specialist for Swiss crypto-wealth management platform.

Responsibilities:

• Provide customer support;
• Build out macros in Zendesk;
• Identify areas to automate tasks and improve processes;
• Provide quality assurance for the rest of the team;
• Maintain a high CSAT score;
• Escalate any feature requests to the Client's team;
• Provide various administrative services on an as-needed basis.

Skills and Qualifications:

• Advanced/Fluent English;
• Experience as Customer Support Agent in cryptocurrency/finance area;
• Experience with ZenDesk.

We offer:

• Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
  
• Competitive compensation linked to UAH/USD rate;
  
• Medical and Life insurance;
  
• English classes with the native speaker;
  
• Business hours: from 12 pm to 9 pm;
• Corporate training and parties.