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Helpware

Customer Support Specialist (fintech project)

Helpware

verifiedпроверено

branchIT - разработка ПО


cityКиев

contactИнна Форостенко

sitehttps://www.facebook.com/helpware.kyiv.team/

  • полная занятость
  • английский

Особенности вакансии

Уровень

Middle/Специалист

Вид занятости

Полная занятость

Район/массив

Подольский район

Подол

Метро

Контрактовая площадь

Знание языка

Английский язык

Helpware is a global company providing outsourcing back-office services with offices in the USA, Ukraine, and the Philippines. We help small businesses as well as enterprises to free-up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!

 

We are growing and have an open position of Customer Support Specialist for Swiss crypto-wealth management platform.

 

Responsibilities:

  • Provide customer support;
  • Build out macros in Zendesk;
  • Identify areas to automate tasks and improve processes;
  • Provide quality assurance for the rest of the team;
  • Maintain a high CSAT score;
  • Escalate any feature requests to the Client's team;
  • Provide various administrative services on an as-needed basis.

 

Skills and Qualifications:

  • Advanced/Fluent English;
  • Experience as Customer Support Agent in cryptocurrency/finance area;
  • Experience with ZenDesk.

 

We offer:

  • Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
  • Competitive compensation linked to UAH/USD rate;
  • Medical and Life insurance;
  • English classes with the native speaker;
  • Business hours: from 12 pm to 9 pm;
  • Corporate training and parties.

 

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