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Senior Customer Support Representative

DexDigital

verifiedпроверено

branchIT - разработка ПО

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cityКиев

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contactValeriia

  • полная занятость
  • английский

Особенности вакансии

Вид занятости

Полная занятость

Знание языка

Английский язык

Система автоматизации

CRM

DexDigital is a product company engaged in the creation and promotion of content on Western markets. We are a full-cycle company - we cover the whole process from writing content and working with clients to development, administration and marketing.

We are looking for Senior Customer Support Representative who realizes the importance of self-realization, self-development, result-orientation and non-stop learning; values a sense of significance in the team.

Your mission: to built up a relationship of trust with our English-speaking clients, provide them with a super customer service and take part in building the Customer Support department.

What we expect from you:

  • English level - Advanced (oral and written);
  • at least 1 year of working experience on a similar position (chats, calls);
  • you know how to prioritize and effectively multitask;
  • you are ready to take responsibility for your decisions and the decisions of your team;
  • you know how to work under pressure and make sensible decisions;
  • you can lead a team and motivate them to achieve the set goals;
  • you know how to get along with anyone and resolve conflicts with minimal losses;
  • you can provide turnkey solutions and find the best way out in case of force majeure;
  • emotional stability.

Will be a plus:

  • experience with tools such as Zendesk, Pidgin, Zopim and other;
  • blind-typing.

Here are your tasks for the first six months:

  • integrate into the procedures of the company;
  • implement the plan of the quality of customer support 90%+;
  • build technical expertise in our CRM.

After the achievement of the expected results, you will have the possibility to become a manager of the department. Your tasks will be next:

  • taking part in building the department (help with recruiting, integrating and onboarding new employees);
  • working with the team: setting up goals, motivating, development, control of results and department review;
  • administrative tasks (creating a schedule, keeping track of vacation and sick leave days, taxi reimburshments etc.);
  • conducting analysis of the work of the department according to key metrics and create;
  • improvement plans supporting our clients (to a lesser extent).

What else you should know:

  • education is an important part of the workflow and the culture of our company;
  • we are result-oriented - each team member has KPIs and +30% bonus is applied upon their fulfillment;
  • we provide an opportunity to realize your potential and implement your ideas;
  • we have a corporate library and hold weekly speaking clubs with native speakers;
  • the schedule is flexible - we mix 3 shifts (7-15; 15-23; 23-7);

  • the company provides reimburse for a taxi to morning and from night shift and pays for 7 days of sick leave per year;

  • our office is located in 5 minutes walk from Palats Sporty or Ploscha L'va Tolstogo metro stations.

If you want to build a career in an ambitious company and become a manager in the future - send us your CV to our email or Telegram @valeriiaHR and we will discuss the details :)

We are waiting for you!

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