Middle Customer Support Engineer (L2)

ELEKS Customer Support Office  announces a vacancy opening for a Middle Customer Support Engineer (L2)  in our Lviv location

ABOUT PROJECT:

The project is Travel Planner, which is widely used by Data Science. The goal of the project is to plan every day of the trip: where to eat and what better to visit.

MAIN RESPONSIBILITIES:

• Dealing with registered and escalated tickets
• Gather all required information from a customer to start issue investigation
• Investigate and reproduce customer issues
• Work with infrastructure and development teams to diagnose/resolve platform issues and carry out maintenance
• Prepare steps/solution how to fix the issue
• Promptly resolve customer service issues to the satisfaction of all
• Proactively monitor various IT systems
• Document all resolutions through the support desk system, produce and maintain the documentation on IT processes
• Provide daily maintenance: backup and restore, new version deployment and rollback, periodic system cleanup, OS and components upgrade, security patching etc
• Take ownership to resolve customer requests in accordance with SLAs and incident management protocols

SPECIALIZED KNOWLEDGE:

• 3+ years of relevant experience
• Operating system administration  - Linux
• Deep knowledge AWS
• Good knowledge of Docker
• Cloud and virtualization (AWS or other)
• Database administration (PostgreSQL or other)
• Hardware and Software monitoring systems(Zabbix or similar)
• Scheduled/cron jobs management
• Understand data exchange formats including JSON
• Network fault finding and diagnostics, firewall management
• Script programming (bash or other)
• Technical university degree (preferred)
• At least Upper-Intermediate English Level

WHAT WILL YOU GET WITH ELEKS

• Competitive Social package
• Close cooperation with a customer
• Challenging tasks
• Competence development
• Team of professionals

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 1,400+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, UX/UI, R&D, technology consulting and dedicated teams.