L1 Support Engineer

You will be involved in:

- Following full Incident management workflow;

- Communicating with customer support;

- Business incident creation and follow up;

- Reproducing and resolve of incidents;

- SLA tracking;

- Creation support production documentation;

- Assisting with Problem management;

- Proactive service monitoring;

- Creation support production documentation.

We are interested in:

- Minimum 1 years experience of technical sales, technical support or consulting experience;

- Excellent listening and communication skills, both written and verbal, analytical and problem-solving skills; 

- Soft skills oriented to customer support;

- Strong experience with Jira, Confluence;

- Ability to handle multiple tasks and prioritize on an ongoing basis;

- Experience with monitoring, alerting services.

Would be a plus:

- Understanding/Experience QA testing;

- Intermediate English and higher;

- Knowledge ITIL;

- Experience monitoring micro services.

Being a member of PMLAB team means:

- Challenging tasks with great opportunity to level up your skills;

- Knowledge sharing atmosphere (you have a chance to be a speaker in our internal meetups);

- Competitive salary and сonstant encouragement for your efforts and contribution;

- 20 working days of paid vacation;

- 100% paid sick leaves;

- Paid English classes;

- Medical insurance/ sports compensation;

- Individual annual training budget with the opportunity to visit paid conferences, training sessions, workshops etc.;

- Corporate library and subscriptions for Pluralsight and Safari online;

- Lunches delivery to the office;

- Unlimited good mood and support!