Customer Support Coordinator

Genesis is one of the largest IT companies in Ukraine with more than 1000 people in 9 countries, who create products for 200 million users monthly. We are the most high-loaded company in the country and one of the largest partner of Facebook, Google, Snapchat and Apple in the CEE region. Our team is one of the best high-tech teams in Eastern Europe.

Genesis was recognised by DOU.UA as the Best IT Employer in Ukraine in the category 800 - 1500 employees in 2018. We received very high ratings across all major evaluation categories such as professional growth, compensation, working conditions, communication with management and colleagues, etc.

Now we are looking for a talented Customer Support Coordinator to join our team.

What You'll Be Doing:

• Analyze new user questions, issues, and concerns;
• Collect user feedback on the product and feature rollouts;
• Send regular updates to the team on new features, splits and other updates in the app;
• Investigate user issues and work closely with the Development team to resolve them;
• Monitor team performance and prepare feedback;
• Control the quality of support responses and moderation;
• Help to create the best user experience and the most smooth workflow for the team.

What We'll Expect From You:

• Excellent communication skills
• Strong written English B2+ (knowledge of other foreign languages would be a plus);
• Superior time management and prioritization skills;
• Quick learning;
• Excellent teamwork skills;
• Self-motivating and self-starting: proven track record in personal initiatives.

Genesis is a unique place for the development and growth with:

• An expertise in the development of high-loaded products in international markets;
• Unique opportunities for learning including various training and seminars within the company, access to a valuable and extensive book library, English courses and participation in key IT industry events worldwide;
• Perfect working conditions: an excellent office in a 5 minutes' walk from Taras Shevchenko metro station, free food and drinks in the office, medical insurance. The company has professional coaches in football, basketball and running and supports various sport initiatives (swim races, marathons, etc).