Technical Support Engineer

IConduct is a global software company delivering integration platform. We help businesses in a variety of verticals to create an environment for seamless operation of their heterogeneous applications.

We are headed towards growth and welcome a talented Technical Support Engineer to join our team in Kyiv. In your daily duties, you will provide technical support in close cooperation with other departments to ensure the stability and quality of customer business processes.

Requirements:

• Bachelor's degree or higher in Computer Science or related technical field;
• 1+-year experience in customer support in a software company;
• Good command of English (intermediate or higher);
• Analytical, diagnostic and problem-solving skills;
• Experience in troubleshooting cloud products or working in a SaaS/PaaS environment;
• Basic knowledge of SQL, SOAP, and REST API;
• Basic administrative knowledge of Windows Server OS. 

Responsibilities:

• Provide technical (Help Desk) support via tickets, live-chat and web conferences;
• Provide remote troubleshooting solutions for the IConduct system or operating system issues that affect customer's processes;
• Deployment and support of the IConduct system on a customer's remote infrastructure;
• Collaboration with Dev and Delivery teams to ensure relevancy and top quality.

We offer:

• Challenging tasks
• Opportunity to learn new approaches in a highly-demanded cloud technologies
• Career growth
• Paid vacation (20 working days per year)
• Paid sick leaves
• Fixed working hours
• A friendly team of experts who inspire and support you