Customer support & Risk Analyst
PayPro Global is hiring a sharp, bilingual Risk Analyst to join our skillful Risk Management & Support team. Our new teammate will monitor, evaluate and take effective actions addressing the safety of online payments and ensuring the highest levels of security and satisfaction for shoppers all over the world.
This is a high responsibility role, working closely with our international Sales, Risk Management and Account Management teams to create top quality experiences. If you are an analytical person, ready to make complex decisions, have a keen eye for details and are a skillful communicator, we look forward to welcome you to our team!
Job location: Lviv, Ukraine
Job type: Full time (working in shifts)
Job level: Entry (0-2 years)
Advanced level of English (spoken and written)
Proficient PC and Internet user
Previous work experience in customer care or technical support (online order experience is a plus)
Experience in communicating with native speakers (FLEX Alumni, Work & Travel, AIESEC and other programs represent a big plus)
Ability to learn and act fast in a dynamic environment, with customers from all over the world
Organized working style, with an eye for detail and a problem-solving approach
Availability to work in shifts
Check accounts and ongoing transactions to detect potential frauds
Analyze data and anticipate potentially fraudulent behavior
Communicate with customers (via e-mail, live chat and phone) and provide efficient support
What we're offering
Great work environment, where professional growth and team spirit are 2 core values
Benefits package including dental insurance, office meals, yoga, guitar and English classes with native speaker.
Professional development opportunities
Do you recognize yourself in our description and did our job's content catch your attention? If the answer is Yes! simply click on "Apply now" and send us your CV or send it at Отправить резюме. We review all applications so expect to hear from us soon.