Technical Support Representative

Global developer of artificial intelligence technologies and solutions in the field of information processing and linguistics invite you to join our Technical support team that will be providing support and customer satisfaction on a basis 24/7 365 days per year.

Requirements:

• Upper-Intermediate/Intermediate English;
• Higher technical education is necessary;
• IT skills are necessary: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP\IP), algorithms, programming basics;
• Basic knowledge of other languages of programming (C++, Java or C#) preferred;
• Ability to methodically troubleshoot programming issues;
• Ability to understand the customer environment, security settings, and how third party tools integrate into the solution;
• The candidate must demonstrate the ability to be able to quickly and technically correctly find a solution based on the information received from the customer.

Key Responsibilities:

• Supporting incoming issues from customers through phone, Zendesk ticket system, and email;
• Supporting customers around the world, mostly all of the issues are in English;
• Resolve product issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best steps to solve the problem;
• Preparing customer's requests for escalation to the neхt level of support;
• Preparing articles to Knowledge Base.

We offer:

• Official hiring due to Labor Code of Ukraine
• Competitive salary + high bonuses
• Comfortable business class office in the heart of Kyiv.
• This position requires work in 12-hour shifts (2 weeks day and 2 weeks night shifts) following the 36-hours period for recovery.