L1 Support Engineer

Requirements:

• Minimum 1 years experience of technical sales, technical support or consulting experience

• Excellent listening and communication skills, both written and verbal, analytical and problem solving skills.  

• Soft skills oriented to customer support

• Ability to handle multiple tasks and prioritize on an ongoing basis

• Experience with monitoring, alerting services

Will be plus:

• Understanding/Experience QA testing

• Intermediate English and higher 

• Strong experience with Jira, Confluence

• Knowledge ITIL

• Experience monitoring micro services

Responsibilities:

• Following full Incident management workflow

• Communicate with customer support

• Business incident creation and follow up

• Reproducing and resolve of incidents

• SLA tracking

• Proactive monitoring of service

• Creation support production documentations

• Assist with Problem management

• Proactive  monitoring of service

• Creation support production documentations

Being a member of BETLAB team means:

• Challenging tasks with great opportunity to level up your skills.
• Knowledge sharing atmosphere (you have a chance to be a speaker in our internal meetups).
• Competitive salary and сonstant encouragement for your efforts and contribution.
• 20 working days of paid vacation.
• 100% paid sick leaves.
• Paid English classes.
• Medical insurance/ sports compensation.
• Individual annual training budget with the opportunity to visit paid conferences, training sessions, workshops etc.
• Corporate library and subscriptions for Pluralsight and Safari online.
• Lunches delivery to the office.
• Unlimited good mood and support!