Technical Support Engineer

Required skills

• Basic knowledge and practical skills in working with Windows and Linux servers;
• Experience in troubleshooting issues demanding high attention to details;
• Good communication skills;
• Ability to work with a large amount of information;
• Serious and responsible attitude.
• Spoken and written English (upper-intermediate level or higher);

As a plus

• Experience in 24/7 technical support: Network Operations Center (NOC), Technical Operations Center (TOC), etc.;
• Experience with Zabbix (or other monitoring system), JIRA, Confluence;
• Experience in system troubleshooting including, but not limited to: Windows, Linux, web applications, databases.
• Degree in Computer Science, IT Engineering or related area;

We offer

• Opportunity for self-realization. Career and professional growth; 
• Competitive salary based on your qualifications, experience and skills;
• Office in a comfortable business center, located near a subway station;
• Paid sick leave and vacations; 
• English classes with a certified English teacher;
• Company-owned gym and shower; 
• Convenient parking near the office building; 
• Room for bicycle parking; 
• Corporate events and meetings; 
• Large recreation area; 
• Not an open space office.
• Taxi fee compensation
• Friendly team and enjoyable working environment;

Responsibilities

• Work shift by shift (including nights, holidays and weekends);
• Monitor company servers and systems availability and productivity;
• Assist engineers to quickly resolve problems;
• Work closely with other teams to troubleshoot and analyze incidents; 
• Troubleshoot, resolve or escalate issues, incoming tickets and alarms;