SLS Engineer Team Leader (Second Level Support)

Aspire Global, a public traded online gaming company is seeking a Service Operations Team Leader to lead our Technical Operation team in Kiev.

Responsibilities:

• Research and report issues found on the production environments (High Priority Issues)
• Provide Tier 3/4 services for support center and third-party integrators
• Monitor, and be responsible for the progress of all issues/bugs reported
• Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments
• Maintain good internal and external customer communication, provide high level of support and minimize escalations to R&D
• Prioritize daily missions/tickets and manage critical escalations

Requirements: 

• At least 2 years' experience of leading & managing Technical Operations team.
• Strong understanding of web and web-related technologies and Client/Server applications - Must
• 1-3 years' experience in manual web testing or 3rd/4th level support position - An advantage
• Bachelor's degree in Computer Science / Software Engineering (or similar)
• Experience with Web debugging tools - An advantage
• Previous experience in SQL
• 24/7 availability in case of critical issues (on call duty)
• Strong troubleshooting and problem solving skills
• Excellent verbal and written communication skills in English
• Service Oriented and good communication and interpersonal skills
• Hard working, responsible, meticulous, detail-oriented, independent

What will Aspire Global give to you?

• Cool office based in the city center of Kyiv
• Fruits & biscuits
• Private health insurance
• An opportunity to grow professionally within one of the biggest iGaming companies in the world