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Aspire Global — вакансия в SLS Engineer (Second Level Support)
Вакансия закрыта

SLS Engineer (Second Level Support)

Aspire Global
4 года назад
31 июля 2019
Киев

Aspire Global is a leading international online gaming company.

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Responsibilities:

 

  • Research and report issues found on the production environments (High Priority Issues)
  • Provide Tier 3/4 services for support center and third-party integrators
  • Monitor, and be responsible for the progress of all issues/bugs reported
  • Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments
  • Maintain good internal and external customer communication, provide high level of support and minimize escalations to R&D
  • Prioritize daily missions/tickets and manage critical escalations

 

 

Requirements:

 

 

  • Strong understanding of web and web-related technologies and Client/Server applications - Must
  • 1-3 years' experience in manual web testing or 3rd/4th level support position - An advantage
  • Bachelor's degree in Computer Science / Software Engineering (or similar)
  • Experience with Web debugging tools - An advantage
  • Previous experience in SQL
  • 24/7 availability in case of critical issues (on call duty)
  • Strong troubleshooting and problem solving skills
  • Excellent verbal and written communication skills in English
  • Service Oriented and good communication and interpersonal skills
  • Hard working, responsible, meticulous, detail-oriented, independent

 

What will Aspire Global give to you?

  • Cool office based in the city center of Kyiv

  • Fruits & biscuits

  • 3 weeks in-depth initial training so you can hit the ground running with confidence

  • Private health insurance

  • An opportunity to grow professionally within one of the biggest iGaming companies in the world

 

 

Анна

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