Customer Support Specialist (office position)

Wikr is an IT-Media Company. We create and develop viral content projects and mobile applications.

What do we do?

We are making history on the global media market, developing online content in 7 different languages. Each month, 100+ million people visit our sites.

We develop antistress games, health and fitness mobile apps to help users from all over the world take care of themselves physically and emotionally.

We are currently looking for a Customer Support Specialist to join our team in Kyiv office.

Please point out expected salary in your CV

Responsibilities:

• Resolving basic to complex support issues for customer inquiries received via emails, social pages and GooglePlay/Appstore pages
• Becoming a product expert and providing documentation updates to our knowledge base
• Ensuring customers' satisfaction
• Communicating with our product developers

Requirements:

• Fluent English
• Analytical & Research Skills
• Customer oriented and responsible attitude
• Android and iOS User Experience
  

Will be a plus:

• Fluent 2nd language (French, Spanish, German or any other language you master)
• International exchange programs participation
• Medical background
• Experience with CRM systems
• Experience with native speakers
• Customer service skills and experience

We offer:

• Opportunity for growth to Customer Support Team lead
• Comfortable working conditions: an office with all modern conveniences (including free lunch & snacks, game rooms, and many other amenities)
• Professional growth: participation in an optimization of the recruiting process, lectures and seminars, access to required literature, paid trainings and courses outside the company
• Fair compensation that allows employees to focus on project development and their own professional growth
• Health insurance
• Corporate events and teambuilding, where we celebrate the successes and achievements of our teams and the company