Customer Support Specialist

DMarket is an in-game item trading platform. It is enabling secure buying, selling, and trading of in-game items, to help developers attract more players, make more money, and increase the lifetime value of their game.

DMarket lets the world's 2.5 billion gamers safely exchange virtual items across titles and platforms and make money from gameplay.

The first DMarket platform launched in 2018 to give game developers and players easy access to the multi-billion-dollar skins economy. Built on distributed ledger technology for transparent, secure transactions, the platform processes every operation in real-time using machine learning algorithms and AI-based predictions for pricing, demand, and availability.

In August 2019 DMarket launched the full set of trading features, including per-item SEO, item store, pre-orders, challenges, and cross-game promotion.

Job Requirements:

• 1+ years of Customer Support experience;
• Interested in gaming industry;
• Literacy, responsibility, attention, stress resistance are a must;
• Excellent communication skills and customer-oriented approach;
• Ability to multitask;
• Upper-intermediate level of English.

Responsibilities:

• Ability to get to know the product fast and thoroughly;
• Provide information support for customers in chats, instant messengers, social networks;
• Communicate with product users in English.

What we offer:

• Team of like-minded professionals;
• Insurance;
• Unique project with modern technologies;
• Perspective of career and financial growth;
• Free lunches;
• Paid English classes;
• Budget for professional development;
• Chill-out zone with kicker, gamepad, VR;
• Coffee point with a real barista;
• Flexible timetable and modern office in the center of Kiev.