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Опубликовано 6 дней назад

Customer Support Representative (French, German or Japanese)

Upclick

verifiedпроверено

logo

branchIT - разработка ПО

cityХарьков

contactАлина Синицына

phone380xxxxxxxxx показать

sitehttp://www.upclick.com

  • полная занятость
  • немецкий
  • французский
  • японский

Особенности вакансии

Уровень

Junior/Младший специалист

Знание языка

Английский язык

Немецкий язык

Французский язык

Японский язык

Вид занятости

Полная занятость

Дополнительные сведения

Работа для студента

Без опыта

Upclick is looking for a Customer Support Specialist to join our team!

 

Our Support team takes care of clients from around the globe, supporting them in 7 different languages.

 

Requirements:

  • Upper-intermediate/advanced level of French, German or Japanese is a must, both written and speaking skills are required;
  • 2nd language would be a plus;
  • Good communication skills, attentive to details;
  • The ability to work in different shifts.

 

Primary responsibilities:

  • Resolve customer complaints and requests via phone, email or social media;
  • Assist with placement of orders, refunds, or exchanges;
  • Support customers on-line via e-mails, calls and chats;
  • Identify and escalate issues;
  • Log all calls and emails received and prioritize issues on a daily basis;
  • Provide outstanding customer service on every contact.

 

If you have any questions, feel free to contact me via Skype: alina_sinitsyna

 

 

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