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Опубликовано 1 день назад

Customer Support Engineer

Sigma Software

verifiedпроверено

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branchIT-software Manufacturing

cityKiev

sitehttps://sigma.software/about/sigma-career

  • полная занятость
  • английский

If you want to start or continue your career in an international IT Company - here we are. Our support team is constantly growing and looking for new members to join and provide the best service for our customers.

 

You will have opportunity to work with worldwide famous corporations in different domains, such as automotive, IoT, gaming, and Intellectual Property Services.

Take the chance to become a part of our friendly team in a cozy office with a flexible schedule.

 

Responsibilities:

  • Investigate and resolve problems through established processes and procedures on a daily basis
  • Monitor user requests, evaluate and support incoming issues, perform basic troubleshooting, notify appropriate responsible groups for further investigation
  • Support database structure and detect discrepancies between/within different independent sources filled in a main frame
  • Actively support the workflow and maintain optimization processes

 

Requirements:

  • At least Upper-Intermediate level of English
  • Knowledge of IT terminology
  • Ability to track issues and deliver sustainable solutions

 

Personal profile:

  • Strong logical and critical thinking
  • Excellent attention to details, accuracy, and analytical mindset
  • Excellent communication skills
  • Problem-solving skills, logical way of thinking and ability to find nontrivial solutions, critical approach
  • Proactivity in improvement of maintenance processes
  • Teamwork skills, self-organization

 

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