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Customer Support

VEN Commerce Ltd.

verifiedпроверено

branchIT - разработка ПО

logo

cityКиев

sitehttp://www.ven.com

  • полная занятость
  • английский
  • немецкий
  • французский

Особенности вакансии

Уровень

Middle/Специалист

Вид занятости

Полная занятость

Знание языка

Английский язык

Немецкий язык

Французский язык

We are looking for highly motivated individual to join our team in Kiev office as Customer Support Representative for the outstanding online jewelry store (ability to work at day and/ or night shifts with flexible working schedule)

 

Requirements:

· Fluent English and/or French, German;

· Excellent communication skills;

· Quick-learner and able to multitask;

· Analytical & Research Skills.

 

Responsibilities:

· Providing support to clients by telephone and electronically (e.g. email/chat);

· Consult new clients about products, discounts, payment options etc;

· Assist with clients' requests and resolve issues;

· Gather feedbacks and ensure customers' satisfaction;

· Participation in promoting jewelry products for customers around the world;

· Publish content on site and social media channels;

· Collaborate with marketing team to help plan and develop site content, style and layout;

· Building sustainable relationships of trust with customer through open and interactive communication

 

Will be a plus:

· Experience with Zendesk;

· Customer service skills and experience;

· Have native speaker communication experience;

· Experience in customer service / call center environment.

 

We offer:

· Flexible Schedule (ability to combine work with studies);

· Work in unique professional, friendly and supportive environment;

· Competitive salary, fixed in USD;

· Convenient office location (Pecherska metro station) ;

· Good working conditions in comfortable office;

· English classes with a native speaker;

· Annual paid vacation and paid sick leaves;

· Regular company events;

 

· Medical insurance.

 

 

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