Customer care agent
We are https://Snov.io, a thriving SAAS start-up. Our product is a marketing platform that helps marketing and sales teams. Platform help to build outreach campaign from scratch. Most of our customers are from the US and Europe.
If you are ready and willing to take part in our ambitious plans - we invite you to become our full time customer care and team lead!
Your primary responsibilities will include:
- Serve as a thought leader in a process improvement, product development and building relationships
- Provide help to customers
- Proactively set, track, and accomplish specific, measurable goals
- Optimize and experiment with processes to better serve our users
- 1+ years of experience in customer care role
- Fluent English
- Be able to 'Self-manage'
- Service mindset - you put yourself in other people's shoes, act with empathy, and communicate clearly and directly with customers and internal team members
- Willing to go above and beyond to help clients
- Ability to organize and manage customer support team work
- Flexibility, with a desire to think outside of the box and grow with Snovio team
We offer you:
- A competitive salary
- Comfortable and well-equipped office in the center of the city (near McDonald's ;)
- The chance to work with team of young and enthusiastic professionals
- A possibility of participating in various conferences from HongKong to New Orleans
- Official full time employment
- An opportunity for self development and personal growth