Customer Success Specialist

Qualifications:

• Advanced in written English.
• Analytical & strategic thinking.
• Customer oriented and responsible attitude.
• Desire to learn, grow and potentially help with sales.

Preferrably:

• Experience in using Intercom (Chat app), Trello, Slack, Google apps etc.
• Experience in chat support and customer service.

Responsibilities:

• Take care of customer inquiries received via email and chat.
• Provide professional support, help the customers to set up their accounts and solve their problems.
• Ensure customer's satisfaction.
• Compile reports and set up support process.
• Learn the supporting sales strategy.

Proposal

• Enjoyable working conditions, comfortable and quiet workplace.
• Paid training, seminars and conferences.
• Lunch with team.
• Exciting work at global market.
• The ability to plan a working day (flexible schedule).

About NEWOLDSTAMP (newoldstamp.com) A Lviv based SaaS marketing tool for creating and managing corporate email signatures as a new marketing channel. We solve the small problem and make marketer's life easier. Our team is ambitious and in love with our project.