Опубликовано 3 дня назад

Customer support



branchIT-software Manufacturing




  • полная занятость

Особенности вакансии


Team lead/Руководитель группы

Senior/Старший специалист

Вид занятости

Полная занятость

Знание языка

Английский язык

DGN Games brings the pinnacle of casino gaming technology to the hands of our players by delivering super web & mobile experiences.

DGN Games is a truly global company which employs the combined strengths of a multi-cultural team spread across four continents.

We base our continued success on a combination of state-of-the-art technologies, in-depth knowledge of the gaming industry and a variety of top-notch gaming content.

The end result? A high-end gaming experience like no other.




  • 1+ years of work experience in customer support/service
  • Excellent communication, analytical, research and troubleshooting skills
  • Basic understanding of SQL, experience with helpdesk systems will be a plus
  • Problem-solving skills and the ability to work with a large amount of data from different sources.
  • Customer-focus and service orientation
  • Ability to work independently and put proper priorities
  • Written English (no lower than B2) is a must



  • Conduct a thorough investigation of possible production issues
  • Identify and escalate issues/bugs to the appropriate team when needed
  • Show a positive attitude, even when faced with misplaced criticism or frustration
  • Handle and resolve customer requests and application related issues


Will be a plus:

  • Experience with helpdesk systems (Zendesk or similar)
  • SQL knowledge
  • Experience of work with CRM
  • Copywriting skills or technical writing experience
  • Understanding of SDLC and KPIs



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