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Customer support

Onseo

verifiedпроверено

branchIT - разработка ПО

logo

cityВинница, ул.Космонавтов

contactArtem

sitehttps://www.onseo.biz/

  • полная занятость
  • английский

Особенности вакансии

Уровень

Middle/Специалист

Вид занятости

Полная занятость

Знание языка

Английский язык

База данных

SQL

Система автоматизации

CRM

DGN Games brings the pinnacle of casino gaming technology to the hands of our players by delivering super web & mobile experiences.

DGN Games is a truly global company which employs the combined strengths of a multi-cultural team spread across four continents.

We base our continued success on a combination of state-of-the-art technologies, in-depth knowledge of the gaming industry and a variety of top-notch gaming content.

The end result? A high-end gaming experience like no other.

www.dgngames.com

 

 

Requirements:

  • 1+ years of work experience in customer support/service
  • Excellent communication, analytical, research and troubleshooting skills
  • Basic understanding of SQL, experience with helpdesk systems will be a plus
  • Problem-solving skills and the ability to work with a large amount of data from different sources.
  • Customer-focus and service orientation
  • Ability to work independently and put proper priorities
  • Written English (no lower than B2) is a must

 

Responsibilities:

  • Conduct a thorough investigation of possible production issues
  • Identify and escalate issues/bugs to the appropriate team when needed
  • Show a positive attitude, even when faced with misplaced criticism or frustration
  • Handle and resolve customer requests and application related issues

 

Will be a plus:

  • Experience with helpdesk systems (Zendesk or similar)
  • SQL knowledge
  • Experience of work with CRM
  • Copywriting skills or technical writing experience
  • Understanding of SDLC and KPIs

 

 

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