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Customer support



branchIT - разработка ПО


cityВинница, ул.Космонавтов



  • полная занятость
  • английский

Особенности вакансии



Вид занятости

Полная занятость

Знание языка

Английский язык

База данных


Система автоматизации


DGN Games brings the pinnacle of casino gaming technology to the hands of our players by delivering super web & mobile experiences.

DGN Games is a truly global company which employs the combined strengths of a multi-cultural team spread across four continents.

We base our continued success on a combination of state-of-the-art technologies, in-depth knowledge of the gaming industry and a variety of top-notch gaming content.

The end result? A high-end gaming experience like no other.




  • 1+ years of work experience in customer support/service
  • Excellent communication, analytical, research and troubleshooting skills
  • Basic understanding of SQL, experience with helpdesk systems will be a plus
  • Problem-solving skills and the ability to work with a large amount of data from different sources.
  • Customer-focus and service orientation
  • Ability to work independently and put proper priorities
  • Written English (no lower than B2) is a must



  • Conduct a thorough investigation of possible production issues
  • Identify and escalate issues/bugs to the appropriate team when needed
  • Show a positive attitude, even when faced with misplaced criticism or frustration
  • Handle and resolve customer requests and application related issues


Will be a plus:

  • Experience with helpdesk systems (Zendesk or similar)
  • SQL knowledge
  • Experience of work with CRM
  • Copywriting skills or technical writing experience
  • Understanding of SDLC and KPIs



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