star

Опубликовано 6 дней назад

Engineering Manager (IRC66544)

GlobalLogic Ukraine

verifiedпроверено

logo

branchIT-software Manufacturing

cityLviv

contact[email protected]

sitehttp://www.globallogic.com

  • полная занятость

GlobalLogic Ukraine is inviting a Engineering Manager to join its Lviv office.

Customer is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options. Customer's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit. Customer is looking for a team that is going to handle technical support of the existing Software and Hardware solution taking ownership of the solution quality and proper incident response and resolutions.

We offer:

  • Interesting and challenging opportunity in a large and dynamically developing company
  • Exciting projects involving newest technologies
  • Professional development opportunities
  • Excellent compensation and benefits package, performance bonus program
  • Modern and comfortable office facilities

Requirements

  • Excellent written and verbal communication skills
  • Ability to plan and execute concurrent releases
  • Experience working with US customers
  • Ability to manage large projects that require contributions from multiple international customer teams
  • Able to time shift so that there is good overlap with North America until noon Central

Preferences

Java EE, RTC, C++-Linux

Responsibilities

  • Team management for 12+ people
  • Define and setup process (SLAs, KPIs, tracking, reporting etc)
  • Ownership of release process for Enterprise Unified Conferencing software
  • Coordination of identification and resolution of field reported cases that have been determined to be actual code defects
  • Setup and keep proper communication channels with customer
  • Coordinate reporting of release status
  • Support of other opportunities with the customer (proposals, PoCs etc)

 

Похожие вакансии