К сожалению, данная вакансия устарела или приостановлена работодателем и сейчас недоступна

Senior Technical support manager



branchТелекоммуникации / Связь


cityКиев, улица Льва Толстого 57


phone067xxxxxxx показать


  • полная занятость
  • английский

Особенности вакансии


Senior/Старший специалист

Вид занятости

Полная занятость

Знание языка

Английский язык

Key Requirements:

At least 2 years of experience in leading multi-tier technical support call center.

Workforce management

Fluent English


Nice to have:

Experience with setting up and maintaining systems for a call center, tickets, chat and knowledgebase for internal and external use.

Ability to run analytics and understand KPIs as well as continue to explore new ways to get a better comprehension of the customer's needs.

Problem and Incident Management according to standards.



Managing main support hours 5am-6pm (AZ US time M-F)

Establish work procedures and processes according to department standards.

Lead and prioritize work load, handle escalations, etc.

Raise support related concerns, issues and improvement feedback to the management.

Maximize team productivity


Company offers:

Competitive salary

The ability to focus on a single project in the product American company

Friendly team

Comfortable work environment

Medical insurance included after the trial period

Lessons with native speaker included in workflow twice a week

Sandwich Fridays



Пожаловаться на вакансию