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Опубликовано 7 дней назад

Client support

Medeanalytics Inc.

verifiedпроверено

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branchIT-software Manufacturing

cityKharkiv

contactYana

phone380xxxxxxxxx показать

sitehttp://medeanalytics.com

  • полная занятость
  • английский

Особенности вакансии

Уровень

Middle/Специалист

Вид занятости

Полная занятость

Qualifications

 

  • Degree in Computer Science, Engineering or related area
  • Basic knowledge and practical skills in working with servers Linux and Windows
  • Experience in troubleshooting demanding high attention to details
  • Good communication skills.
  • Ability to work with a large amount of information.
  • Serious and responsible attitude.
  • Speaking and writing English (upper -intermediate level or higher)
  • Students (5th, 6th year)

 

Will be a plus

  • Experience 24/7 in Network Operations Center (NOC) or Technical Operations Center (TOC).
  • Experience of working with monitoring system
  • Experience in troubleshooting systems including, but not limited to: Windows, Linux, web applications, databases

 

Key Roles and Responsibilities Include

  • Reporting, escalating issues according to protocol (instructions)
  • Work closely with engineers and other team members to understand complex requirements and troubleshoot incidents
  • Exchanging information between responsible teams.
  • Working shift by shift (including nights, holidays and weekends)
  • Proper interaction with engineers
  • Troubleshoot, resolve tickets and alarms

 

We offer

Friendly team and enjoyable working environment.

Opportunity for self-realization. Career and professional growth.

Competitive compensation based on your qualifications, experience and skills

Paid sick leave and vacations

English classes with a certified English teacher.

Office in a comfortable business center, located near a subway station.

Official journeys abroad with expenses reimbursement.

Company-owned gym and shower

Convenient parking near the office building

Corporate events and meetings

Large recreation area

 

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