Human Resources Director

Job overview

Oversee Human Resources programmes, including recruiting/employment, compensation, benefits, employee relations, recognition programmes, and training programmes, to ensure policy compliance for hotel team members. Build and promote a positive team culture while ensuring our guests' experience is unique and brings the brand to life. Coach and counsel General Manager and leadership team on all people-related issues.

Duties and responsibilities

Financial returns:

* Create of and work within the established Human Resources department budget.

* Monitor staffing and labour standards to manage costs.

* Mitigate financial risks associated with employee relations issues.

* Identify and analyze local compensation and benefits practices to ensure financial competitiveness.

People:

* Create programmes to foster teamwork and a positive work environment for all team members (example: all team meetings, team member recognition and celebration events, social committees, health fairs, etc.).

* Educate and train leaders and employees on various topics, including performance management processes, progressive disciplinary processes, and related programmes, to foster productivity and enhance performance.

* Conduct new team member orientation by providing information on hotel or company standards, policies, procedures and team member benefit programmes.

* Ensure that hotel or company hiring standards and governmental regulations are followed in a timely manner for recruiting and selection processes.

* Plan and assign work of the Human Resources staff. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies.

Guest experience:

* Recommend and implement guest service strategies that engage colleagues to respond to changing guest needs.

* Stay current on market trends and local changes that impact guest satisfaction.

* Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.

* Work with department managers to develop initiatives to achieve service standards and drive continuous improvement in the guest experience.

Responsible business:

* Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.

* Ensure compliance with relevant employment laws and hotel or company policies and procedures.

* Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.

* Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.

* In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation.

* Perform other duties as assigned. May also serve as manager on duty.

Qualifications and requirements

Bachelor's degree / higher education qualification / equivalent plus 4 years of related experience in Human Resources. Some supervisory experience also preferred. Professional HR designation preferred. Ability to maintain confidentiality to the extent possible in all Human Resources-related matters. Must speak local language (s) + English. Other languages preferred