Customer Support Specialist

Amadeus is a leading provider of advanced technology solutions for the global travel industry.

Mission of Amadeus - to be the leading provider of IT solutions that enable success in the travel and tourism industry.

Currently one of its Ukrainian subsidiaries "Content Ukraine" - Amadeus Merchant Content has a vacancy of Customer Support Specialist who will be responsible for ensuring high quality delivery of services to our customers and partners.

FUNCTIONAL DUTIES:

· deliver first/second level of support for Deutsche Bahn and Swedish Railways customers over phone, e-mail, on-line helpdesk and with the help of other remote tools;

· ensure on-call consulting to customers and partners;

· administer customer and user settings in the system, input amendments where needed;

· ensure high first contact resolution rate and fast problem solving thanks to own experience, advanced skills and knowledge;

· ensure deep and comprehensive diagnosis and escalate issues with all relevant information and according to priority to further resolution groups by keeping the ownership, drive/coordinate, follow up, update incidents and report to customer until case is closed;

· keep communication with customer on one side and end supplier of the services on the other, meet the predefined timelines to deliver result;

· handle full circle of customer's request, received via different channels.

REQUIREMENTS:

· higher education;

· fluent in English and German; 

· 1+ years' experience in customer support role is desirable;

· stress resistance;

· multi-functionality and ability to support different systems and solutions at the same time;

· ability to work independently and put proper priorities;

· commitment to customer satisfaction and delivery of the expected result within limited period of time;

· drive for excellence, fast learner, desire to over deliver;

· advanced PC-user;

· readiness to work in shifts 2 by 2.

COMPANY OFFERS:

· financial stability;

· professional growth;

· professional training and development;

· comfortable working environment;

· inspiring and dynamically changing environment.