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Опубликовано 6 дней назад

Processing assistant

Local Media World

verifiedпроверено

logo

branchФинансовые услуги

cityКиев

contactАлёна

phone067 xxx xx xx показать

sitehttp://www.lmw.com.ua/

  • полная занятость
  • английский
  • испанский

The successful international company is looking for a talented processing assistant.

 

Education that should be provided:

 

  • Platforms (CRM):

  • Manual deposits (running the cards, adding funds in the crm)
  • Reporting (how to download report from the crm)
  • Tracking process (to notice the issue with the processors or/and the bugs in the system, to solve it ASAP)
  • filling crypto transfers report
  • checking transactions
  • uploading to the crm
  • live trainings
  • Attentiveness, responsibility
  • At least 1 year of experience in the financial sphere
  • Advanced English is obligatory (Spanish is a plus)
  • Basic knowledge of Excel
  • Competitive salary depending on your skills
  • Night shifts 8pm-5am
  • Cozy office in the heart of Kiev
  • Young and friendly team
  • Fre hairdresser and nails artist in the office
  • Processors:

  • Decline legend (to give explanation to agent in the future and to direct them for another solution or method)

  • Limits (for each processor, to use system in proper way)

  • Blocked countries

  • Card types

  • Description & Descriptor

  • Targeting market

  • Banks:

  • Pending wires report (to fill)

  • Details of the banks

  • Requirements of the banks (KYC policy, DOD)

  • Limits (per transaction and per MID)

  • Blocked countries

  • Cryptos:

  • Report (to fill)

  • Scanner websites (to check if transaction is received and on which confirmation step is it)

  • Crypto wallets/exchangers (restrictions, methods of deposits, limits, blocked countries, available cryptocurrencies to purchase)

 

Duties:

 

Credit cards:

  • running cards

  • giving explanation on declines

  • tracking issues

Wires:

  • filling pending wires report

  • directly replying regarding wrong or/and missing information in the payment confirmation

  • updates on banks

  • requirements

  • details

  • live support

  • uploads from pending wires report

Crypto:

Mismatch report

 

What's on offer:

 

  • Competitive salary;
  • Cozy office in the center of Kiev;
  • Schedule 5/2 9:30-18:30;
  • Free hairdresser and nails artist at the office;
  • Friendly atmosphere.

 

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