Junior Business Analyst, Client Support Specialist

Dynamica Labs (Microsoft Silver Partner) is inviting talented professionals to join our growing team as a Client Support Specialist/Consultant to work with MS Dynamics 365 CRM platform. We are looking for an enthusiastic, innovative, result-oriented professionals with deep commitment to success.

It is an entry level position and full training and guidance will be given. It is excellent opportunity for anyone who wish to start career in IT.

Candidates from other parts of Ukraine can also apply.

Working conditions:

• A London based company, Microsoft Silver Partner - Business system integrator;
• UK and US based clients only;
• Skilled management and mature processes;
• Interesting and diverse projects;
• Transparent payment system;
• A good bonus system;
• Young and professional team;
• Career development within the company is highly welcomed;
• Flexible work schedule, remote work;
• Ongoing learning opportunities, training and professional development seminars/webinars sponsored by the company;
• Guidance, mentoring and training from senior managers;
• Corporate team building meetings and events;
• MS Certification Exams preparation help.

Required skills:

• Written and verbal English level is upper intermediate or higher;
• Proven attention to details;
• Ability to work independently;
• Resourceful and result oriented with strong problem solving and analytical skills;
• Excellent interpersonal skills and friendly attitude;
• Passion to work with technologies.

Ideally:

• Previous experience in any technical role such as system administrator, technical support, functional consultant, web designer etc.

Responsibilities:

• Understand and learn business process, research best practices;
• Collect functional requirements and translate into technical requirements;
• Assist development team in customization of Dynamics 365 CRM forms, fields, reports and other for generating a pleasant user experience;
• Break-down client functionality requirements into 1 - 4h tasks (from text, audio, video);
• Coordinate and facilitate daily scrum meetings, product demonstrations;
• Ensure project progress and details are updated and reviewed with customers regularly;
• Engage with the end customer, establish and maintain an effective and collaborative relationship;
• Construct visual models to capture user requirements and business process flows.