Customer Support Specialist
International software technological Company - iDeals Solutions (www.idealsvdr.com) opens a new position for Customer Service Representative in its Kiev office.
iDeals Solutions is a global Company with a team of highly qualified and reliable experts with offices and partners in four international regions including North America, Western Europe, Eastern Europe, and the Asia Pacific region. The Company is intended to be a global leading SaaS provider of secure document management solutions.
If you'd like to grow and run exciting new projects using latest and hottest technologies, we can give you such opportunity. We are looking for proactive and talented people who ready to meet real challenges and interesting tasks and be ready for wide career opportunities.
· Fluent writing and speaking English (C1 or C2 - proficient, advanced or
· Experience of communication with English native speakers
· Previous working experience using English at least 1 year
· Excellent knowledge of Russian language (without Ukrainian accent)
· University Degree or final year students will be considered as well
· Excellent computer knowledge, proficient in MS Office (Word, Excel)
· Passion for professional development in IT industry
· Self-management, openness, kindness, and sense of humor
· Readiness to work from 3 to 6 night shifts per month and 1-2 shift during a weekend (per month), the rest would be day shifts.
· Deep knowledge of the product and processes
· Handling incoming calls/correspondence (in English)
· Consulting users, knowledge working
· Processing customer requests
· Resolving technical problems in accordance with the instructions
· From time to time: taking over additional tasks, communication with providers (ticket systems, localization), tasks related to product improvement etc.
Comfortable conditions of work:
· Office in 5 minutes walk from metro Shuliavska
· Modern, stylish office, well-appointed and equipped
· Free lunches, coffee, tea, juices, fruits, biscuits, snacks
· Places for recreation, PlayStation, board games
· Sports corner, table tennis, yoga, TRX
· Massage in the office
· Compensation at the market's third quartile
· Taxi compensation
· Medical Insurance compensation
Possibilities for growth:
· Work in a strong team with the possibility of professional development
· English courses, compensation of individual English learning
· Compensation for professional learning (courses, conferences, master classes), attending various seminars / trainings, learning within the company
· BookBox and electronic library
· Offsite corporate parties twice a year (abroad), a celebration of all common holidays (New Year, Halloween, etc.), team building in teams
· Participation in sporting events: races, tournaments
· Participation of corporate teams in entertainment activities: «What? Where? When?», PubQuiz, quests