Customer Support Specialist - Ukrainian speaker

Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We're building the future of transport - one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as transport should be.

We are looking for a talented Customer Support Specialist located in Kyiv, who will make it easy and effortless for all Bolt Food's users regardless of their country of location.

Let's build the future of transportation together!

What you'll be doing:

• Represent Bolt in any Ukrainian, Russian and English spoken market
• Support all Bolt's users and help them get the most out of our app
• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
• Be a key player in building a support team in a challenging growth environment

Requirements

• Understand what outstanding customer support looks like and be ready to go the extra mile
• Be ready to always put customers first, be passionate about helping others
• Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
• Be a hustler, not stopping after 20 obstacles a day
• Have excellent spoken and written Ukrainian, Russian and English skills, any other language is a plus
• Be passionate about new technologies and ride-sharing.

Benefits

• Salary 28 620 UAH gross
• Bolt stock options
• No corporate BS - we’re moving too fast for that
• Amazing personal growth experience at one of the fastest-growing startups in Europe
• Working with a motivated and talented international team, plus regular team events
• Flexible working environment
• Monthly Bolt credit - both for work and leisure rides
• Impactful work - you’ll have a rare opportunity to build a product literally used by millions of people across the world
• Vacation: enjoy 28 calendar days off yearly
• Health insurance
• Compensation for sports and spa activities
• Mental health support
• Monthly team events

Our team is made up of thinkers, innovators and go-getters shaping the way millions of people move around the globe. We value passionate and down-to-earth people who are driven to get things done and find creative solutions to problems. We recognize that our strength and success are directly linked to the talent and skills of our team members and a lean approach to our work. Our headquarters are situated in Tallinn, Estonia and we have offices in 25+ countries around the world.

Did we spark your interest? If yes, please follow the link https://careers.bolt.eu/positions/5756004002 and fill in the small test task we prepared, so that later we can get in touch already knowing something about each other.