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Опубликовано 2 недели назад

Customer care specialist

WiserBrand

verifiedпроверено

branchРеклама / Маркетинг / PR-услуги

logo

cityХарьков

sitehttp://wiserbrand.com

  • полная занятость
  • английский

Особенности вакансии

Уровень

Middle/Специалист

Вид занятости

Полная занятость

Знание языка

Английский язык

Система автоматизации

CRM

Hi! Thank you for attention :)

 

At the moment we're hiring customer care superheroes to work for our client, the US insurance providing company.

 

What you will do:

 

  • Evaluate and respond to inquiries;

  • Communicate with customers both via phone and emails;

  • Work with the data entry systems and CRMs;

  • Closely collaborate with the US customer care department;

  • Evening shifts (from 15:00 to 24:00 Ukrainian time with taxi compensation).

     

What we expect from you:

 

  • Upper-Intermediate spoken and written English;

  • At least 1 year of customer care or similar experience;

  • Ability to resolve challenging situations and focus on the client's needs;

  • Great attention to the details;

  • If you have a basic knowledge of insurance business, it would be a great advantage.

 

What we offer:

 

  • Full-time job and a long-term contract;

  • During a trial period, you will be provided with the insurance-oriented training conducted by the US specialist.

  • You will also learn how to work with the client's CRM.

  • High salary, regular performance reviews and bonus payments;

  • Official employment, and career growth opportunities;

  • Office in the downtown of Kharkov City;

  • 18 business days of paid vacations, paid sick leave;

  • Lively and creative team;

  • Unlimited snacks and coffee, free lunches on Fridays;

  • Regular team buildings, birthday celebrations.

 

About us:

 

We started 3 years ago as a small project providing SEO and SMM services to the US and UK based clients. And now we are a business process outsourcing company equipped to execute development, digital marketing, customer support and outstaffing projects for clients all over the globe. We have 2 development and support offices here in Kharkiv with about 90 people in total.

We're always glad to welcome new colleagues and grow together as a successful team.

 

Sounds interesting? Join us!

 

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