IT Applications Support Manager

Main deliverables of the role:

• Analyses and reviews Application Landscape;
• Maintains the regular performance review process with both the IT Customer and Service Provider which covers:
• Review outstanding actions from previous Reviews;
• Current Performance;
• Capacity planning;
• Business release management, patch management, and audit requirements;
• Agree with appropriate actions to maintain/improve Service Levels.
• Coordinates and support troubleshooting;
• Initiates any actions required to maintain or improve performance and stability;
• Conducts annual user reviews;
• Ensures that appropriate changes are assessed for their impact on service levels;
• Accommodating Service Improvement Plans.
  

Essential requirements:

• Strong Project/Program management skills;
• Experience in similar position 5-6 years ( IT service management in applications)
• Background in IT/ Technical Background (IT analyst would be an advantage);
• Fluent English;
• Strong written and verbal communication;

British American Tobacco (www.bat.com) is a market-leading, global organization with a long, established history and a bright and dynamic future. Thanks to our people we have continued to deliver growth and exceed expectations in an increasingly complex and challenging marketplace.

Our aim is to become the leading tobacco company in each of our markets by providing excellent products with confidence and responsibility expected of global consumer brands.

If you have the talent and motivation to help us succeed you'll find we are equally committed to helping you reach your full potential too.