Team Lead Support Engineer

Job purpose

• Level 2 Engineer for DBSS Application Support
• Act as next level for Incidents and support requests that cannot be resolved by Level 1
• System Expert in Ericsson DBSS Solution area or group of areas like Billing, Charging, Digital Front End etc.
• Handling of support issues requiring involvement of Product Support and 3rd party suppliers

Duties and responsibilities

• Support Incident Management and Trouble Ticket resolution along with L1 team.
• Responsible for managing and updating of the 'Known Errors' knowledge-base for L1 team.
• Setup and Definition of Preventive Maintenance and Performance Reporting to be executed by L1 team
• Impact assessment for change request going into Production; escalating of defects, problems to the Level 3 (Application development and maintenance) team

Skills

• Min 5 years of experience in IT / Telecom
• Understanding or Experience of working in Manage Service delivery setup plus understanding of Service Level Agreements (SLA) concept.
• Willingness to learn and staying up to date in the IT / Telecom Billing Domain
• Ericsson Charging System knowledge is essential.
• Working knowledge in technical areas like
• GSM, IN call flow, INAP, CS-SDP, AIR
• Integrations: CAMEL, web services (SOAP, REST)
• OS, DB: UNIX, Linux, Solaris, Oracle, MySql,
• Others: DOS, Java basics, Perl, Shell scripting,
• Innovative thinker, responsible for driving and executing efficiency and automations into Billing operations.
• Knowledge sharing & Collaboration Skills
• English skills (oral and written)

We offer You

• Possibility to build your career, learn and develop together with others in a truly international company
• A possibility to shape the future and build the Networked Society
• Competitive Ericsson compensations & benefit package

Location

• Ukraine, Kyiv