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Опубликовано 1 неделю назад

Customer Support Representative

WiserBrand

verifiedпроверено

logo

branchРеклама и PR-услуги

cityХарьков

contactElena

sitehttp://wiserbrand.com

  • полная занятость
  • английский

WiserBrand is a rapidly growing US-UA IT outsourcing agency providing high-quality services to the English-speaking clients.

 

Being headquartered in New York, we have 2 development and support offices here in Kharkiv with about 90 people in total.

 

Willing to change your routine-driven life of a regular customer support representative? Want to expand your horizons, learn something new directly from an NYC-based business owner and work hand in hand with him?

 

This is the position that offers it all and more. We're looking for people with the customer support or sales experience with great spoken and written English, who're ready to work with a completely different market and apply their previous experience to succeed in a new position not common for a local reality.

 

Become an active, motivated and effective addition to our clients US team!

 

Responsibilities and duties:

  • At least 2 years of customer support or similar experience;
  • Experience with various customer support systems;
  • Ability to resolve challenging situations and focus on the client's needs;
  • Stress-resilience and ability to handle difficult clients;
  • Great attention to the detail and desire to learn new markets;
  • Ready to work evening shifts (from 4 p.m. to 12 a.m. Ukrainian time).

 

Requirements:

  • Advanced spoken English;
  • At least 2 years of customer support or similar experience;
  • Experience with various customer support systems.
  • Ability to resolve challenging situations and focus on the client's needs.

 

Would be a plus:

  • Decent technical background;
  • Experience with the US insurance market (auto, life, health insurance, etc.).

 

What we offer:

  • Full-time job and a long-term contract;
  • High salary (determined during the job interview), regular performance reviews and bonus payments;
  • Official employment and career growth opportunities;
  • Full social package: 24 days of paid vacations, paid sick leave;
  • Office in the downtown of Kharkov City;
  • Creative and lively team of IT specialist;
  • Regular team buildings, birthday celebrations.
  • Unlimited snacks and coffee, HappyFridays with free lunches and other fun.

 

Please apply to this job directly thru our HRM system

https://opinioncorp.bamboohr.com/jobs/view.php?id=1

 

 

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