Flight Operations Controller

Киев

Полная занятость

International company CLICK AVIATION NETWORK is being one of the leading flight support services providers with wide network of the representations worldwide. We are engaged in servicing business aviation flights and charter programs and specialize in private jets handling, supervision and flight coordination. Our customers are about two thousand operators from around the world. We successfully target a business aviation market of the Middle East, Africa, Europe, CIS countries and the USA. Click Aviation Network is an equal opportunities employer.

Click Aviation Network is currently looking for an Flights Operations Controller for its office in Ukraine.

JOB PURPOSE

To be responsible in providing high standards operation services and others to Click Aviation Network's customers. To ensure all operation services are coordinated effectively with all key stakeholders and vendors in line with the customer needs. To be accountable and responsible to Flight Operations Supervisor for all matters pertinent to the daily running of the operation according to Click Aviation Network rules and regulations in line with the approval of authorities and responsibilities assigned.

PRINCIPAL ACCOUNTABILITIES

Controls and delivers effectively both air and ground operations services for customers, while ensuring regulatory compliance and avoidance in any flight disruptions in:
obtaining over flight & landing clearances, PPRs and slots
coordinating effectively with GHA, fuel, catering, hotel and transportation suppliers/vendors for smooth handling of customer's flights
Handles and responds to customer requests, accurately, resourcefully and tactfully.
Prepares and types reports, orders, and schedules/movements pertaining to flight/aviation operations and flight/aviation safety
Compiles, prepares, and distributes correspondence to relevant departments, such as flight operations reports and flight/aviation quality control reports
Ensures that all operation activities provided to customers are achieved in compliance with Click Aviation Network corporate safety and security regulations, local laws, CAA and ICAO rules, regulations and standards.
Consistently refers to and applies the aviation operations files and records:

o AIC (Aeronautical Information circulars)

o ANO (Air Navigation Orders) and Regulations.

o Company Operations Manuals

o Operational Notifications

o AIP/AIS

Influences the decisions of all operational units to enhance and improve performance in order to meet standards set.
Produces information and reports to management on a regular basis.
Represents Click Aviation Network externally and internally in the best interests of the company.

CHALLENGES:

· Resource constrained

· High expectations

· Ability to work under pressure and within short deadlines

· Volume and dissemination of work

· Long and Flexible working hours

Work on weekends, night shifts and public holidays when required

SKILLS, EXPERIENCE AND QUALIFICATIONS

Skills (practised capability/behaviours)

Computer literate.
High level of negotiating, influencing and interpersonal skills
Ability to apply detailed analysis to flight operations planning
Excellent decision-making and problem-solving skills
Excellent communication skills both internal and external at all levels
Excellent team working skills including working across functional boundaries
Ability to work under pressure and to tight deadlines
Excellent standard of written and spoken English, Ukrainian and Russian; and other language(s) is a plus

Experience

He/she must have at least 4 years experience working in an ad-hoc flight operations environment
Good knowledge on ANO, AIC, IATA regulations such as ground handling, airport operations
Proven experience of using aviation telecommunication systems AFTN and SITA-Tex
Proven experience on flight planning systems such as Jeppesen, SITA etc. would be an added advantage

Qualifications

· Degree Graduate

· Flight dispatcher/operations or equivalent aviation training

· Licensed flight dispatcher would be an advantage

· Dangerous goods certificate (desirable)

PERSON PROFILE