NOC Agent (night shift)

NOC agent monitors and performs the technical analysis of issues and outages as they occur across the system. Then, performs research to troubleshoot and, depending upon complexity, escalates the issue to higher-level systems administrators and service owners. The NOC agent may also perform basic system administration tasks such as network/system troubleshooting and execute various scripts.

Requirements and duties:

• Answering incoming tickets and email;
• Using Jira and Confluence software to log work progress and knowledge;
• Generalize existing documentation;
• Monitor for network state abnormalities using monitoring software like Nagios, Solarwinds, AppNeta;
• Correlate reported issues with alerts from monitoring tools;
• Apply basic troubleshooting;
• Basic understanding of network primitives: routes, hop, packet, datacenter, rdp, windows terminal.

We offer:

• Modern office in Lviv;
  
• Cozy lounge facilities with a friendly atmosphere;
• Opportunities in various interesting projects;
  
• Learning and applying new innovative technology;
  
• English classes;
  
• Salary in USD;
  
• Corporate parties;
  
• Secure parking;