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Customer Success Manager

Особенности вакансии

  • Система автоматизации
    • CRM
  • Вид занятости
    • Полная занятость
    • Удаленная работа
  • Уровень
    • Middle/Специалист
  • Знание языка
    • Английский язык
  • Преимущества
    • Компенсация обучения
    • Медицинская страховка
    • Бонусы / премии

Необходимые навыки

  • Experience in Customer Support/Success , SaaS experience is a benefit.
  • English - Advanced level, perfect written and spoken language
  • diverse and firm practical knowledge of conversational English (Other languages are highly appreciated)
  • Perfect communication skills
  • The ability to get on customer's good side

Будет плюсом

  • Experience with Hubspot or other CRM systems, Jira will be a plus
  • Sales skills are highly favored

Предлагаем

  • Full coverage of all your PE tax expenses
  • Full compensation of your expenses on:

medical insurance

english classes with native speaker (certified English teachers);

20 days of vacation

Fun events with your team

  • Opportunity to take part in a product decision-making process
  • Work with well-motivated fast-and-furious team


Обязанности

  • Responsible for ensuring great customer experience (channels - online chat, ticket system, mail, phone).
  • Onboarding new customers and hosting live demonstration of the service.
  • Collect and prioritize customers' feedback.
  • Set tasks in JIRA for our developers according to the feedback.
  • Help our team continue delivering new features based on the collected feedback.

О проекте

SE Ranking is an all-in-one cloud-based SEO and digital marketing platform for business owners, SEO pros and digital agencies.

The platform offers a complete set of SEO tools for comprehensive site audit, SEO/PPC competitor analysis, rank tracking, keyword collection and grouping, backlink monitoring, automated professional reporting, and much more.

Established in 2013, our company has evolved into an international software product company with offices in USA, UK, Belarus and solid partnership network. We have more than 400 000 customers all over the world and have an ambitious goal to double this figure.

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