Customer Support Manager

Have you always dreamed of doing what you love and enjoying your work every day? We invite you to the G5 Entertainment team! Let’s develop and create better games together :)

G5 Entertainment AB is a Swedish mobile game publisher and developer. 20 years ago we became the first mobile developers in the CIS and since then we have been leading the game industry. We develop games in the genres of Match-3, Hidden Object, Mahjong Solitaire. Our portfolio includes 20+ world-class f2p projects, including Hidden City®, Jewels of Rome™, Mahjong Journey®, Homicide Squad®, Jewels of the Wild West™, etc.

We are looking for a candidate for the following position: Customer Support Manager (office or remote)

What you’ll do:

• Delivering support to customers by providing information in response to inquiries via helpdesk;
• Monitoring customer complaints and store reviews. Answering customer complaints at the app stores;
• Creating FAQs and user guidelines. Posting them to company’s website and helpdesk;
• Processing customer feedback and escalating issues that require further investigation.

Our requirements:

• Upper-intermediate/advanced level of English is a must;
• Good writing skills. Be able to compose easy-to-understand instructions and polite replies to customer complaints in English;
• Basic knowledge of HTML, Facebook, Twitter;
• Excellent communication skills;
• Be responsible, patient and self-motivated.

What would be cool:

• Education in the field of PR and Communication;
• Experience in casual gaming.

What we offer:

• Work for a Swedish company with a portfolio of over 20 global free-to-play (F2P) projects that have been translated in 15 languages;
• Participate in the full product development cycle;
• Grow your career with an international company;
• Official/contract employment;
• Flexible working schedule;
• Full benefits package;
• Comprehensive, company-subsidized medical insurance;
• Educational programs in English with highly qualified instructors;
• Comfortable offices in seven cities across five different countries;
• Relocation program to help you organize your move and keep costs down;
• Earn bonuses from project revenue for the teams you’re involved in;
• Performance share program for key employees;
• R&D Project Development: opportunities for creating your own project within the framework of the company;
• Paid conferences, trainings, and workshops;
• Internal training platform (educational webinars for all specializations within the company);
• Fun and educational hangouts/master classes;
• Attend our annual internal TeamUp conferences abroad;
• Participate in charity projects;
• Free exercise classes.

Want to join our team and start developing games that are played by millions around the world? Then send us your CV in English and refresh your email more often so as not to miss the letter from our recruiter :)

More about G5 Games:

We are in social networks: Instagram, Facebook, Vkontakte, Linkedin

G5 Games Promo Video

Perfomance Shares

Vlad Suglobov about G5 Games history

Results 2020: Vlad Suglobov about the main achievements of the year

Should your experience and qualifications meet the requirements of the job opening, you can expect a call from our Hiring Department within 14 days. If you do not hear from us within the said time, we may not be able to offer you a job opportunity right now. However, we will keep your resume on file and contact you as soon as the opportunity arises.We are looking for a bright and motivated individual, who has an interest in communicating and problem-solving.