Junior Systems Engineer for Lohika

Purpose of the job

As Junior Systems Engineer you will be responsible for fulfilling requests for service and support of hardware and software based network systems and will act as a first line of support as a part of Service Desk structure; support and maintenance of complex solutions using standard technologies and practices; assist users in software, hardware and network problem resolution. Install, test, and maintain a variety of personal computing hardware and software systems, with local area network and wide area network connections.

Main tasks and responsibilities:

• Setup and maintenance of all computer and peripheral hardware
• Assist with monitoring and tracking of service tickets to ensure that resolution occurs within the customer's scope of services
• Manage and assist in the maintenance or repair of appropriate technologies and peripherals to ensure availability and good working condition of all equipment
• Provide best possible IT services to our clients
• Maintain excellent customer service to all customers in all situations
• Create and update internal IT and public (for users) instructions and manuals
• Research and recommend innovative, and where possible automated approaches for system administration tasks
• Troubleshoot problems reported by employees
• Administer desktop and laptop computers, printers, software deployment, security updates and patches
• Make recommendations for future upgrades

Education, skills and experience:

• At least 1+ years of experience in one or several business or IT domains
• Knowledge of computer diagnostics, installation and troubleshooting
• Basic network administration knowledge (TCP/IP stack, HTTP, HTTPS etc.), wired and wireless communications technologies
• Desktop administration using Microsoft OS (Windows 7,8, 10), Mac OS
• Understanding of Windows servers, Active Directory, Network administration
• Helpdesk or IT Services experience
• At least pre-intermediate English
• Good communication and organizational skills

Lohika benefits:

• Friendly and highly professional teams
• Flexible working hours with no overtime
• Regular performance reviews
• Internal training
• Comfortable office facilities (kitchens, gym, sports activities, yoga, lounge rooms, coffee machines, etc.)
• Christmas holidays (31st December -7th January) and state holidays
• Fully paid English classes (twice per week) with own English teachers and native speakers
• Premium Medical insurance (medication, massage, and doctor in the office, etc.)
• Paid sick-leaves
• Life insurance
• 20 working days of annual paid vacation
• Incentives (marriage, childbirth)
• Corporate events (corporate parties and sports competitions)

And much more!

Please send your CV or contact us with more questions!